July 07, was conducted training to security guards who work at the Department of León, developing topics of attention to the client and course of theoretical-practical shooting.
The quality of customer service, is today a strategic competitiveness in enterprises consists of a factor of differentiation between organizations, and key determinant for loyalty and attract new customers based on their needs to enhance the work of the contributor who treats both public internal and/or external.
On July 06, training was carried out for security guards working in the Jinotega department, developing customer service topics and practical theoretical shooting course.
This course has as its main objective:
1. Have people who serve clients and adopt professional customer service attitudes.
2. Recognizing the demands of today's market and why quality in care and customer service is a vital necessity for organizations to be successful.
3. Define the current concept of service based on the customer-vendor scheme and thus direct its work to the total satisfaction of the needs of the customer or user.
4. Identify attitude adjustments and human values that must be developed to offer warm attention and fascinate your customers.
5. Apply the most recurrent techniques and methods to serve and serve with quality to the different types of customers.
Establish solutions and proposals to achieve customer satisfaction.
On July 5, training on the prevention and early detection of cervical cancer was held, with the participation of all administrative staff (women). Developing a little of what was taught in the training:
Women with early-stage cervical and pre-cancer cancers usually have no symptoms. Symptoms often don't begin until a precáncer turns into a true invasive cancer and grows into adjacent tissue.
When this occurs, the most common symptoms are:
1. Abnormal vaginal bleeding, such as bleeding after sex (vaginal intercourse), bleeding after menopause, bleeding and spotting between menstrual periods and periods that last longer or with more profuse bleeding than usual. Bleeding after a douch or after the pelvic exam is a common symptom of cervical cancer, but not precáncer.
2. An unusual vaginal discharge (the discharge may contain some blood and may occur between your periods or after menopause).
3. Pain during sexual intercourse (vaginal intercourse).
These signs and symptoms can also be caused by conditions other than cervical cancer. For example, an infection can cause pain or bleeding. Even so, if you have any of these problems, you should immediately consult your doctor (even if you have been having regular Pap tests). If it is an infection, you will need treatment. If cancer, ignoring symptoms can allow the cancer to progress to a more advanced stage and reduce your chances of effective treatment
On June 24, the last meeting of the supervisors' course was held.
In this activity, certificates were awarded to all those approved and who obtained outstanding qualifications, through the execution of the supervisors course, the development of new knowledge was intended, such as applying them in our daily activities, improving the quality of services.
This course is of great importance, where the identification, measurement and exploitation of the knowledge available to a company is of great value, which influences the quality and continuous improvement of the organization.
3 stages were developed:
Generation: creation and acquisition of knowledge.
Structuring: accumulation and organization of knowledge to make it available to interested parties.
Transmission and exchange of knowledge without restrictions, in real time, and its subsequent application.
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