Privacy Policy and Personal Data Processing

Effective Date: 11/1/2024

DEFINITIONS

Assignment or Transfer: It is the transfer of personal data to a person other than its owner.
Owner's Consent: It is any free, unequivocal, specific and informed expression of will, by means of which the owner of the data consents to the processing of his or her personal data.
Personal data: It is all the information about a natural or legal person that identifies or makes him or her identifiable.
Computer personal data: Personal data processed through electronic or automated means.
Sensitive Personal Data: Any information that reveals racial or ethnic origin, political affiliation, religious, philosophical or moral creed, trade union, relating to health or sex life, criminal record or administrative, economic or financial offences; as well as credit and financial information and any other information that may be grounds for discrimination.
Data Decoupling: Any processing of personal data in such a way that the information obtained cannot be associated with a specific person.
Public Access Sources: These are files that can be consulted by anyone, with no other requirement than the payment of a consideration. The following are considered to be publicly accessible sources: the Gazette, the Official Gazette, the media, the census, telephone directories in the terms provided for by their specific regulations and directories of persons belonging to professional groups that contain only the data of name, title, profession, activity, academic degree, address and indication of their membership of the group.
Data files: These are the files, registers, databases or databases, public and private, that contain personal data in an organized manner, whether automated or not.
Data File Manager: Any natural or legal person, public or private, who, in accordance with the law, decides on the purpose and content of the processing of personal data.
Third: Any person, public or private, who carries out the processing of personal data at their discretion, either in their own data files or through connection with them.
Data Subject: Any natural or legal person to whom the personal data relates.
Data processing: These are the systematic operations and procedures, whether automated or not, that allow the collection, recording, recording, storage, storage, modification, updating, evaluation, blocking, destruction, deletion, use and cancellation, as well as the transfer of personal data resulting from communications, consultations, interconnections and transfers.

I. PROCESSING AND PROTECTION OF PERSONAL DATA

SERVICIO DE VIGILANCIA Y PROTECCION S.A., of Nicaraguan nationality and domiciled in Managua, at the Cristo Rey roundabout 150 meters east of the SERVIPRO building, is the owner of the website www.servipro.com.ni , and responsible for the folders generated with the personal data provided by users through this website. The user authorises SERVIPRO, S.A. to automatically process the personal data that he/she voluntarily provides, through forms and e-mail, in order to:

The processing, monitoring and management of any contract, application, employment, etc. and/or subsequent contract, as well as any request for additional information sent to SERVIPRO.
Sending information about products and services.

The user accepts that his/her data may be used, exclusively for the purposes listed above, etc. conclude collaboration agreements, respecting in all respects the laws of Privacy and Confidentiality, Law on the Protection of Personal Data, of the Information that exists and/or will exist in SERVIPRO, on the protection of personal data and in any case guarantees that the information provided will not be used for any illicit purpose other than those indicated above.

All data are treated with absolute confidentiality, and are not accessible to third parties for purposes other than those for which they have been authorised. The file or directory created is located in Managua, at the Cristo Rey roundabout 150 meters east of the SERVIPRO Building, which assumes responsibility for the adoption of technical and organizational security measures to protect the confidentiality and integrity of the information, in accordance with the provisions of Law 787 PERSONAL DATA PROTECTION LAW, the applicable and existing legislation in Nicaragua. The user will be responsible, in any case, for the veracity of the data provided, and SERVIPRO reserves the right to exclude from the registered services any user who has provided false data, without prejudice to any other actions that may be taken by law.

Any registered user may exercise their rights of access, rectification, opposition and cancellation of their personal data provided through the website www.servipro.com.ni, by written communication addressed to SERVIPRO.

It is understood that the user accepts the conditions established above if they click on the "SUBMIT" button that are available in the data collection forms.

In the case of sending a curriculum vitae, all personal data are treated with absolute confidentiality, and are not accessible to third parties for purposes other than those for which they have been requested.

The user will be responsible, in any case, for the veracity of the data provided, and SERVIPRO reserves the right to exclude the CVs registered and/or received by the person in charge of Human Resources. Any user who has provided false data.

Anonymous browsing through the websites

SERVIPRO obtains anonymous information about its visitors, which means that this information cannot be associated with a specific and identified user. The data that is retained are:

The date and time of access to our website. This allows us to find out the busiest hours, and make the necessary adjustments to avoid access problems.
The number of daily visitors to each section. This allows us to know the areas of greatest interest and increase and improve their content, so that users obtain a more satisfactory result.
The country and the duration of the visit to the sitioservipro.com.ni.

Browsing with cookies

The website www.servpro.com.ni if you use cookies, these small data directories that are generated on the user's computer and that allow us to know their frequency of visits, the most selected content and the security elements that may intervene in the control of access to restricted areas, as well as the display of advertising based on criteria predefined by SERVIPRO.

The user authorises SERVIPRO to obtain and process the information generated as a result of the use of the Website for the sole purpose of offering them a more personalised browsing experience.

Responsibilities

SERVIPRO disclaims any responsibility with respect to the information on this website from sources outside SERVIPRO, as well as the contents not prepared by it.

The purpose of the links that appear on this page is exclusively to inform the user about the existence of other sources of information on the subject on the Internet, where they can expand the data offered on this website. Under no circumstances will SERVIPRO be held responsible for the results obtained through these links.

II. AUTHORISATION FOR THE PROCESSING OF PERSONAL DATA

The Personal Data that are included in the SERVIPRO Databases come from the information collected by virtue of links inherent to the development of its commercial, contractual, labor, or any other type of purpose.

At the time of the collection of Personal Data, the Company will request from the Data Subjects the Authorization for the Processing of the same, in a prior, express manner, and informing them about:

the Processing to be carried out by the company and the specific purposes thereof;
the rights that the Data Controllers have vis-à-vis the Company and the other Data Processors and Data Controllers, and the means to exercise them;
the location of this Policy.

The Personal Data collected by SERVIPRO is stored in physical and digital media, owned or contracted with specialized providers, seeking to safeguard the confidentiality and security of the personal information of the Data Subjects.

The Authorization may also be obtained due to unequivocal conduct of the Owner of the Personal Data, which allows a reasonable conclusion that he/she has given his/her consent for the Processing of his/her information. Such conduct must clearly express the will to authorise the Processing.

The consent of the Owner may be obtained by any means that may be subject to subsequent consultation, such as: written, verbal, virtual, It is understood that the user accepts the conditions established above if he presses the "SEND" button that are available in the data collection forms.

III. PURPOSES OF THE PROCESSING OF PERSONAL DATA

The Personal Data of the Data Subjects are collected and processed by Servipro in the development of its corporate purpose and for the following purposes:

a) Customers and consumers

Carry out all necessary steps to confirm and update the client's information.
Validate and verify the customer's identity for the offer of products and services.
Establishing, maintaining, and terminating a contractual relationship.
Offer and provide products or services through any medium or channel in accordance with the customer's profile and technological advances.
Send current and future commercial information, promotion of products and services, and other communications necessary to keep the customer communicated and informed through: phone call, text message, email, Facebook, Instagram or any social network integration or instant messaging, among others.
Provide commercial, legal, product, security, or service information.
Know the customer's location and contact details for the purposes of providing services and/or notifications for security purposes and commercial offers.
Conduct advertising and marketing campaigns, and offer products and services.
Communicate offers, discounts or promotions of our own products or services.
Provide warranty on products and services purchased in accordance with applicable law.
Contact the Owner of the Personal Data by different means to carry out satisfaction surveys regarding the products and services offered by SERVIPRO.
Carry out market studies, business intelligence actions, market trend research and data analytics that allow the establishment of consumption preferences, using Personal Data to generate consolidated information on habits, trends, consumption and behaviors of the Data Subjects, which will not be associated with Personal Data on an individual basis.
Develop and implement loyalty programs and/or improvement of products and services for customers.
Handle requests related to sales, purchase order status, and customer service.
Manage queries, complaints and claims presented by Personal Data Holders regarding the services and products offered by Servipro.

(b) Suppliers and contractors.

The information requested from the supplier or contractor may include information from the natural or legal person, as appropriate. Likewise, it is possible that information may be requested from the employees of the supplier, contractor or ally who are dedicated to fulfilling some function or relationship with the company, who due to the work performed require access to the applications and/or systems or others of the organization.

Carry out the process of selection and linking of the supplier, contractor with the Company, generating the development of internal procedures, which are related, accounting, financial, commercial, logistical, among others.
Manage and conduct business background checks on the vendor, contractor, or their employees in connection with the Company's operation.
Execute agreements and alliances, and manage and strengthen contractual relationships with the supplier or contractor, allowing greater control over the obligations assumed by the parties.
Offer and provide products or services through any medium or channel in accordance with the profile of the supplier, contractor, and in accordance with technological advances.

c) Applicants and collaborators

The information that SERVIPRO collects from applicants or candidates for positions within it is processed in order to carry out the entrance evaluation and the process of linking the applicant. The Personal Data provided by those interested in the vacancies of the Organization and those obtained in the selection process are limited to the information related to their participation in the same and may not be used for other purposes.

The purpose of the processing of the personal information of employees or collaborators is the management of existing employment relationships with them, as well as the development of the different activities established by the Organization, among which we highlight the following:

Personnel selection, admission and entry processes.
Comply with the obligations contracted with the Owner of the Personal Data, in relation to the payment of salaries, social benefits and other remuneration enshrined in the employment contract, or as provided by law.
Comply with the obligations contracted with the Owner of the Personal Data, in relation to the development of employment, learning and service provision relationships.
Perform activities required by the administrative area, including, but not limited to: full identification of the employee, intern or service provider, filing and handling of their contact information and their academic and professional information.
Offer corporate wellness programs for employees and their families, as well as communication of institutional events and programs.
Implement the biosecurity protocols ordered by the National Government for the performance of work and production activities in adequate health conditions, as a result of the Covid-19 pandemic or other diseases.

IV. PROCESSING OF PERSONAL DATA

a) Processing of Personal Data

The Processing to be carried out by the Database Controllers will be carried out in accordance with the provisions of Law 787 of 2012, and its regulations that add or modify it, as well as with the provisions of this Policy and the respective authorizations for the Processing of Personal Data.

b) Time limit on the Processing of Personal Data

The Company will process the Personal Data for the term that is reasonable and necessary, which will not be less than the term of the contractual, legal or commercial relationship that is had with the Owner of the Personal Data. Once the purpose or necessity of the Processing of Personal Data ceases, it will be deleted from the Company's Databases or will be archived under appropriate security measures, in order to be disclosed only when required by law.

c) Type of Personal Data processed by SERVIPRO

In the development of the purposes described above, SERVIPRO collects and processes computer Personal Data of identification of the Holders, contact data, location data, place and date of birth, socioeconomic information, marital status, gender, age, judicial or disciplinary history, labor and academic information. Art. 8.

d) Transmission and Transfer of Personal Data to third parties

It may not be used or intended for any purpose or purpose other than that of others. Confidentiality agreements will also be entered into and Responsible-Processor obligations will be established when the type of delivery warrants it. Articles 12 and 14.

e) Use of cookies

The Companies may make use of cookies to improve their platforms or websites and the browsing experience; and to adapt the advertising and content that the Owner displays. The Owner may modify their preferences regarding the use of cookies, but some cookie restrictions mean that they no longer take full advantage of the advantages available on the platforms or websites.

The information collected through cookies is encrypted and will not be used to identify and/or reveal user information. Likewise, user data will not be collected, such as: number of debit or credit cards or other financial or credit information.

V. CHANNELS FOR DEALING WITH QUERIES, COMPLAINTS AND CLAIMS

To submit queries, complaints, further information, or to consult your Personal Data, request that they be modified, updated, rectified or deleted, or to revoke the Authorization for their Processing, you can contact the telephone line 2255 8800 and email servipro@nullservipro.com.ni or form contained on website www.servipro.com.niCONTACT US. The area in charge of attending to the requests described above is the Customer Service area for consumers and customers, and for suppliers, the Service Purchasing area.

VI. PROCEDURES FOR DEALING WITH QUERIES, COMPLAINTS AND CLAIMS

The procedures established by SERVIPRO to guarantee the rights of the Holders may be exercised:

By the Data Controller, who must provide sufficient proof of identity by the various means made available by the Data Controller.
By the representative and/or attorney-in-fact of the Owner, after accreditation of the representation or power of attorney.

(a) Consultations

The Owner may submit inquiries to SERVIPRO for the purposes of:

Know how your Personal Data is used.
Access your Personal Data that is in SERVIPRO's systems.

Inquiries must be submitted indicating "Processing of personal data" in the subject line of the message.

(b) Complaints

The Account Holder may submit claims to the company for the purposes of:

To report an improper Processing of your Personal Data.
Correct, update, or request deletion of your Personal Data.
Revoke the Authorization for the Processing of your Personal Data.

The Company will respond to complaints within fifteen (15) business days of receipt of the complaint. If the claim is incomplete, the Company will require the Account Holder to provide the missing information or documentation, If two (2) months have passed since the date of the request made by SERVIPRO without it having been attended to by the Owner, it will be understood that the Owner has withdrawn his claim.

It is necessary to warn that the request for the deletion of the information and the revocation of the Authorization will not proceed when the Owner has a legal or contractual duty in force with SERVIPRO.

VII. VALIDITY AND MODIFICATION OF THE DATA PROCESSING POLICY

PERSONAL

This Policy is effective as of its posting. This Policy may be modified at any time, in order to adapt it to new legislation or jurisprudence, as well as to best practices that are developed on the protection of Personal Data. In the event of substantial changes in the content of the Policy, referring to the identification of the Data Controller and the purpose of the Processing of Personal Data, which may affect the content of the authorization, the Data Controller will communicate these changes to the Data Controller before, or at the latest at the time of implementation, via the website www.servipro.com.ni CONTACT US, where the modified version of the Policy and the date of its entry into force will be made available to the Holders.